All your contact centre needs in one place

Find out why brands and government organisations trust Salmat to manage their customer experience and contact centre needs.

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What solution are you looking for?

Call Centre Solution

Whether you require off-site, on-premise, or offshore outsourcing, benefit from working with a long-established partner in the New Zealand market.

Salmat Contact Centres

Rapid Response Call Centres

Set up on-demand contact centres to meet seasonal or emergency demand quickly using the latest in call centre technology.

Salmat On-Demand

Voice biometrics and chat

Expand into speech solutions and online self help with a platform used by some of the world’s biggest brands.

Salmat Virtual Agent

NPS scoring and analysis

Turn real-time customer feedback into actionable insights that improve customer experience using our survey tool

Salmat Voice Of Customer

We work with New Zealand and Australia's top brands

Contact centres

Whether you need a dedicated customer service team in New Zealand for sales, service, inbound or outbound, Salmat can accommodate your contact centre needs.

STRATEGIC PARTNER

Meet your strategic goals with a contact centre partner that strives to understand your business, whether you require short-term or long-term support.

CUSTOMER SERVICE

Improve customer engagement with a dedicated team of trained customer service operatives armed with expertise gained from years of setting up and optimising contact centres.

LOCAL OR OVERSEAS

Choose whether to base your contact centre in New Zealand or overseas with onshore and offshore contact centres.

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On Demand

Salmat On-Demand is our quick start up call centre solution that is engineered to effectively meet sudden demand in your business. These flexible contact centres are a short-term extension of your business and provide a cost-effective solution that’s ready when you need it.

Scalability

Manage short campaigns, overflow, low volume and anything in between. Enjoy pay as you go flexibility.

Speed to market

Minimise the impact of emergency situations or product recalls. Your customer solution can be up and running quickly with the flexibility to switch it on and off when needed.

Customer excellence

Salmat On-Demand delivers exceptional customer experience that drives conversion. Complete outbound customer campaigns such as Test and Learn or Lead generation.

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Self-Service Solutions

More answers, less waiting. Reduce the amount of time it takes to answer customer queries, whether they are online or on the phone with online and speech assistant, Virtual Agent.

QUICK AND PERSONALISED SERVICE

Reduce your contact centre workload. Empower your customers to find the answers to general and specific questions quickly, both online and over the phone.

RIGHT FIRST TIME

Direct customers to the right place every time. Reduce redirects, create efficiencies, and avoid unnecessary escalations to call centre agents.

IDENTITY VERIFICATION

Start conversations off on the right foot by streamlining identity verification using speech recognition and voice biometrics.

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Customer Experience Solutions

Turn real-time customer feedback into actionable insights that improve customer acquisition, retention and loyalty using customer experience survey and analytics tool, Voice of Customer (VoC).

ASK THE RIGHT QUESTIONS

Writing and designing a survey is an art form in itself. Gain help in creating a survey that allows your business to find out the information it needs to meet its objectives.

KNOW YOUR CUSTOMER

Collect insights across all the channels with which your customers interact to gain a comprehensive understanding of them.

ACTIONABLE INSIGHTS

Collate and analyse data quickly so you can use the insights to inform your business plan and benchmark your future actions against the results.

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Technology

Salmat’s technology partners include:

Why Salmat

At Salmat we design tailored solutions that ensure your customers can interact on the channels they choose, using a mix of platforms such as On-Demand contact centres, customer experience solutions, and Virtual Agent speech and online tools.

We’ll help you track the success and customer engagement to optimise your overall marketing strategy and achieve your goals.

We are a New Zealand based company with local expertise, servicing a range of customers across many locations. Whether you require on-premise or external operations, we can tailor a solution to suit you.

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Contact Us

Phone

0800 746 6387

Get in touch to find out how we can help you, wherever you are in New Zealand.


Offices

Auckland
Ground Floor and Level 1, Building A, 600 Great South Road Penrose, Auckland, New Zealand

Suite 2, Level 1, 2 and 3, Building 8, 666 Great South Road, Penrose, Auckland, New Zealand

Wellington
Level 8, Technology One House, 86-96 Victoria Street, Wellington, New Zealand


How can we help you?

Tell us about your project and we’ll be in touch ASAP.

Need Help?

Our friendly consultants are happy to answer any queries you have. Call us today or make an enquiry online.

0800 746 6387

Thank You

Your enquiry has been submitted
We’ll be in touch as soon as possible.

Need Help?

Our friendly consultants are happy to answer any queries you have. Call us today or make an enquiry online.

0800 746 6387