Salmat wins contact centre excellence award

Salmat’s contact centre expertise was on show this month at the Contact Centre Excellence Awards on the Gold Coast, as one of our agents was named this year’s emerging talent.

At Salmat we focus on providing the best experience for our clients’ customers and we do that by ensuring we have highly skilled, engaged and committed agents.

Duc “Jack” Nguyen who won the Contact Centre Rising Star Award is typical of the kind of agents we employ.

Jack identified a better way to service customers by building an online app, in his own time, that cut down on call time and improved data accuracy.

We are thrilled to see the expertise we deliver to clients, and our agents’ commitment to continuous improvement recognised by the industry. Talk to us today to learn how our solutions and people can help deliver a great customer service experience for your customers.

NOTE:The Contact Centre Excellence Awards celebrate the achievements of teams and individuals that have gone above and beyond in their contact centre service delivery.

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